Myntra.com — Your Return Has been Put On Hold

Address:	InstaKart Services Pvt. Ltd. (A/C: Vision Star) Plot No. GP 53 Gate 2 Sector 18 Gurgaon, Near Srl Diagnostic Lab, Pincode - 122001
Website:	www.myntra.com

Order No.[protected]-6046803
Return Id. - [protected]
I ordered a Wildcraft Unisex Black Lunar Laptop Backpack on 02 Oct 2022 and requested a return on 03 Oct 2022 because of quality issues. They asked me to self-ship the product so i send it by DTDC courier and the product is delivered to them on 12 Oct 2022, Then I got a message from Myntra that the return has been put on hold and it failed the quality check. When I contacted customer care they said the price tag is missing, then i told them that i have pictures of product with price tag attached to it before shipping the product, then they told me that product was damaged, then i told them product quality is the same reason i returned this product. After that, they ask me to wait for 48 years. even after 48 hours, i got no update from Myntra. neither i get replacement nor refund of this product.