Myntra.com — Zouk wallets

I ordered for 3 zouk wallets but received only 1
Zouk blue and green delivered
Zouk black and brown not delivered
Zouk blue and pink not delivered

As per customer there is issue which delivered but not refunding amount for not delivering two wallets all tge 3 wallets should be in same package bit it have only one wallet and i shared the screenshoot. Now they are asking for video to raise the compaint say we decline my reqest