Myprotein — Not receiving refund

Website: www.myprotein.co.in

I purchased a whey protein isolated 1kg from Myoprotein website.

While ordering the first time the transition got failed and the second try transition went normal and order is placed successfully.

But money has been debited from my account twice.
I tried contacting the company many times for the refund of the money with no orders but no response from them.

I'm adding the screenshot of the order details and bank statement with this