Myself — harassment my family

Address: 110096

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From: rawat [mailto:[protected]@fairwoodgroup.com]
Sent: wednesday, august 01, 2018 12:19 pm
To: '[protected]@goair.in'
Subject: harassment my family and i faced

Dear sir,

I would like to inform you about the harassment my family and i faced on our journey to and from lucknow booked through your website (Irctc portal)
The details are as under
New delhi to lucknow journey date: 16 june 2018
Booking date: 23rdmay 2018
Transaction id is [protected]
Pnr no. Is ocrunx
Lucknow to new delhi : 22 june 2018
By mistake that the name that i filled in my booking for the children were their pet names and i informed the irctc officials of the same
All the details that they asked for rectifying this mistake were provided by me to them as per their instructions and all the formalities were duly completed by me as desired
I was informed by the goair customer executive that the higher authorities have approved all the changes. My flight date was 16thjuly 2018 from new delhi to lucknow in which i didn’t face any problem.
However on my return date which was 22ndjuly 2018 from lucknow to new delhi in which i faced major issues from goair’s end because of which i had to buy 2 tickets which costed me approximately rs.11, 000 and i was further told that the tickets that i have already bought wouldn’t be cancelled. I was informed that they would cancel only if i pay them some extra cash. I don’t know until now why did they did this. I’m really shocked of this behavior.
On speaking with the airlines officials i was assured of refund of the tickets i had to buy, which has not happened till date inspite of my constant reminders to the officials concerned
Such kind of harassment and unprofessional behavior is not expected by your reputed airlines. I request you to kindly look into the matter and resolve the issue at the earliest, failing which i would not be left with any option but to take up the matter with higher authorities including legal action.

Thanks and regards,

Prahalad singh rawat
[protected]