Naaptol.com — fraud they are doing with customers

Address: 147001

Website: www.naaptol.com

I am dr amit gupta, senior consultant fortis hospitals ludhiana.
I have purchased products from naaptol.com after seeing their advertisement on televisions.
I ordered product in march 2017 which was kitchenware. The product had utensils whose size was smaller as compared to shown on the tv. I complained to them however they told that order is 48 hours old and nothing canbe done.
Moreover they gave me rs 5000/ worth discount coupons for various merchandise. The coupons were outrightly rejected by the partner companies both at shop and online. Inspite of repeated requests the coupons got wasted and no one solved my problem even after repeated complaints at naaptol. I have all recordings for the same.

With this purchase the naaptol company gave me some naaptol cash which they told will be redeemed once it is more than 5000/. So i ordered another product which is bedsheets. With that my naaptol cash is more than 6000/. Now company is asking me to buy another product to redeem naaptol cash, the condition which they never disclosed before for redemption of this naaptol cash.

I am feeling cheated with this commercial and unjustified behavior of the company "naaptol.com"
Please look into the matter so that the unjustified loot be prevented and innocent buyers principles be safeguarded.