Naaptol.com, Shopping Online — Regarding refund issue

Address: Ludhiana, Punjab, 14001

Website: www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8

Dear sir,

We request you to please solve this matter on urgent basis.
I purchased some jewellery item from naaptol.com two months ago,
And was dissatisfied with quality of the product given by them. the same day i called the customer care to kindly refund my money as i was feeling being cheated. then came the reply from customer care, that we can't give refund amount to me and instead playing their cheap marketing skills with me. they have being delaying my matter from the lat 30 days and now they are not taking my call.
So, i request to you to kindly resolve my issue with this company as soon as possible.

Below are the details :

Order no: 23265406, purchase month :may 2016

Complaint no : 16246927
Amount to refunded : 1298

Remark : product quality is very poor.