[Resolved] Naaptol Online Shopping — defective product received and pathetic response from naaptol customer care

DivKrish

from Bengaluru, Karnataka

Jul 1, 2019

Address: 600033

I had ordered for a canon printer and we got a defective product from company naaptol, they had sent a canon service executive who came for installation and charged an amount of 500 for a non working defective printer. We have called the customer care for more thab 15 times now but no action has been taken to take the product and refund the money. Supervisor mohammed zahir (Tamil speaking executive) promised yesterday that an agent from naaptol will pick up the printer today 1st july 2019, till now no call, mail or messages. I need a refund of the printer and the extra 500 back for the charging us for a defective product supplied. Need immediate action. Order no: 59132871
Canon model pixma ng2570s

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Aug 2, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

Inconvenience so caused due to this is very much regretted. We definitely will make sure that it gets sorted at the earliest. We have arrange callback for you. request your patience in the interim.
- Team Naaptol

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Comments

Ashiyana Nadaf

from Malegaon, Maharashtra

Jul 3, 2019

We have received a letter regarding scratch and win card. After scratching we have got 850000/- prize money. For the same they have asked bank account details. Is it fake or genuine?

Pls clarify.