[Resolved] Naaptol Online Shopping — I kall Big Screen I Smartphone

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പരേതാന്മാവ് ബി സി മുന്നൂറ്

Mar 13, 2021

Address: Alpha Radio Drop shipment,Khasra no.509/1 near Govt.High School Rajokri Village,Newdelhi-110038

Website: www.naaptol.com

I just ordered I kall big screen smartphone from naaptol on 8th February and on 14th February it was delivered.When i unboxed it, the device was golden coloured and it was damaged.I ordered for a black coloured device and it was even mentioned in the bill
I mailed and contacted the naaptol customer service for return the product and their customer service was poor.
I filed the complaint several times and still there is no action from them.
Till now I don't get any information from them, when I call their customer service they told me that it will be delivered with in two day and it is almost around one month...when I asked them for refund, they keep telling that there is no refund option for them.i don't need the product...I just need the money back
Order No:[protected]
AwbNo:[protected]

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Aug 8, 2021

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol