Nandilath G Mart — Premium refrigerator (product treachery)

Address: Nandilath G Mart, Kesavadasapuram, TVPM

This is to inform you that we bought a Samsung Side by Side Premium Refrigerator (RS58K6417SL) from Nandilath G Mart, Kesavadasapuram, Trivandrum.

First of all we would like to notify you that we received a display product (opened package) and not a sealed one. We were NOT informed about this treachery and when inquired about it they denied replacing the product with a new one, citing that it was their only piece. They forced us to take the product, citing that there would be no problem in the future.

Even within one year of purchase there was water leakage from under the fridge and the freezer compartment was not working (items kept inside the freezer were not becoming frozen). When we called Nandilath G Mart (the place from where we purchased the fridge), he told us to contact Samsung Service Centre. They denied to replace the product earlier and now they deny us service.