National Payments Corporation of India [NPCI] — Claim for ATM failed transaction

Sir/madam,
This is to inform you that my name is Gurpreet Kaur, I have an account in Bank of India, branch- Partap Singh Wala Humbran Road Ludhiana, AC no. [protected].
On[protected], I had to withdraw Rs 10000 from ATM (Card no. - [protected]), but I did not get the money out of the machine but got deducted from my account. That ATM was of Punjab National Bank ( ATM ID- B1346300).
Then I complained about this to my bank and filled a form on[protected]. Later on, I got the answer from ATM CELL, HEAD OFFICE, On[protected], that they rejected my claim. (I have attached all the document which I received from Bank of India)

Now I am very upset. I desperately need money. No bank is willing to listen to me. If I go to the Bank of India, they say go to the Punjab National Bank, we could have just filled the form. After that the Punjab National Bank people said that you should talk to the helpline of Bank of India. The helpline said you go to the bank and ask. Where do i go now. Kindly solve my problem. I shall be highly grateful for you.
Gurpreet Kaur,
Mobile number[protected]
Email - [protected]@gmail.com