National Payments Corporation of India [NPCI] — Non refund of Money deducted through BHIM app

I did a transaction on[protected] through BHIM app. The transaction resulted into failure but amount was deducted from bank account. I am unable to register a complaint through their portal. Every time I complain they say wrong transaction ID.
I talked to bank(State bank of India) regarding same, they say that they can't register a complaint as it is not on their end.
I tried to complaint through RBI ombudsman but the Banks branch name (SGPGI, lucknow) was not listed there.
Now after all these things my only hope is this portal.
Please help me.
Details are hereby :-
Transaction app - BHIM UPI APPLICATION
Transaction id[protected]
Date[protected]
Amount - 4545
Banks name - state bank of India