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National Payments Corporation of India [NPCI] — Refund has not reached into the bank account

IRTC has refunded an amount of 5160 into my debit card on 9 December 2020(payment had done through debit card by using phonepe) .
Refund has reached the phonepe but it is still don't deposited into my bank account .
I contacted to phonepe and my bank but they only giving excuses and extending the time period.
Please help me in this matter, and help me to get my refund soon
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all National Payments Corporation of India [NPCI] contact information