Neeta Tours And Travels — Mumbai To Aquamagica Water Park Neeta Travels

Address: Thane, Maharashtra

Hi, I am writing this e mail to complaint about the Neeta Travels service from Mumbai to Aquamagica dated 25th March. Below are the details of my traveling:- PNR no26920582 Driver name: Dinesh Driver no:[protected] Bus No: MH 04 G 5657 Pick up time: 9:10am Pick up place: Vashi Plaza, Vashi Seat: K & L Subject: Bus pick was late by an one hour. I received text a day before about the pick up time and place. Then on the next day I had a phone call at 8am by driver about the departure time to reach bus stop not later than 8:45am. Driver said bus is on time and it will reach at Vashi Bus stop before 9am. I was happy to hear this and expected to reach Water park on time and enjoy the day. By 8:45am Me and my wife reached Vashi Plaza bus stop and no sign of bus by 9am. I waited another 10 minutes for bus. I did a phone call at 9:15am then driver said he is almost to reach Vashi in 5 minutes. Again I waited 5, 10, 15, 20, 30, 45, 60 minutes all together. During this time, I did a phone call again but driver was not picking the my phone. I visted Neeta Travels Office to see how far is bus or do I need to cancelled by tour and ask for refund. Again office person, was busy in eating no respect for the customer and it was really a bad experience in the beginning of the day. After we reached Aquamagica, we were told to come back at report at bus stop by 6:15pm. Me and my wife were on time, again bus departed at 7:15 pm. Again an one hour late. I was so pissed off, Also will put forward the feedback to as many as on social website. It was first time, I travelled through Neeta. I am sure if this is this is the case then no one will travel through Neeta Travels. I need a compensation. All the above information are true to my knowledge. Kind Regards Kiran E mail: [protected]@hotmail.com M: [protected]