Neeta Tours And Travels — Serious Complaints against Neeta Bus Service

Address: Mumbai City, Maharashtra

I am very hurt and disappointed with the Neeta Bus service. I had taken to and fro ticket of myself and my wife for Mumbai and Mahabaleshwar, below are the details. Ticket from Mumbai to Mahabaleshwar, PNR No: 20044578 Seat: C1 & C2 Date: 7/8/2014 Time: 9.36 p.m. Boarding Point: Dahisar (E), Gokulanand Bus No.: MH-04-FK-1617 The bus was to come at 9.36 p.m. at Dahisar but without any intimation to me, at came at 10.30 p.m. and I along with my wife had to stand on road for 1 hour. The problem was no one intimated us that the bus will get late for 1 hour and whenever we used to ask the driver, he used to say it will reach in 5 mins but it got late by 1 hour and reached by 10.30 p.m. Return Ticket from Mahabaleshwar to Mumbai, PNR No: 20044579 Seat: R, Q Date: 10/8/2014 Time: 9.40 a.m. Boarding Point: Saj Resort Bus No: MH-04-G-3233 The bus driver called me at 9.40 a.m. and I told him to that I got late and requested him to wait for 10 mins but he rudely said come fast or else we will move ahead and after 5 mins, I called the driver and told him that I am reaching in just 2 mins but he replied me arrogantly that he is leaving and come to the next stop quickly to catch bus or take another bus. When I came at the stop, I saw the bus going ahead, I called the driver but he didn’t listen to me. I along with my wife had to alone wait on the road and looked for the alternate arrangement. The road was very lonesome, anything could have happened to us. Anyhow we arranged the alternate car and paid them Rs. 700/- to reach the next stop and then took the bus. Further, the bus couldn’t wait for us for 2 more mins but it was waiting frequently like ST bus and was taking the local passenger. Also, I came to know from Co-passenger that even they told the driver to wait for 5 mins and take me but the driver and the attendant in their arrogance went ahead without listening to anyone. This is very unprofessional and unkind behaviour from Neeta Bus service. This kind of service is unexpected from Neeta Bus Service keeping in mind the goodwill of Neeta. I therefore request to reimburse Rs. 700/- paid to car for going to the next stop and take the strict action against the driver and the attendant so that it cannot happen with anyone in future.