| Address: Pune, Maharashtra, 411014 | | Website: PayTM and Neeta Tours and travels |
Dear Sir/ Madam,
Date of incident : 06/05/2016
Client name : Prithvi Premanand
Client no : [protected] / [protected]
Incident Description :
My name is Prithvi and i had faced one serious problem yesterday (06/05/2016). i had booked the ticket from Pune to Bangalore through PayTM.
I had received the message from PayTM stating the ticket was booked and we were waiting yesterday near boarding point and we were shocked to know that same seat was booked in someother name.When i contacted neeta Management, they confirmed me that the ticket was booked for June05 and they had cancelled the ticket whereas we had no information about the cancellation and we had worser experience while we had a conversation with Management team. They informed us not to argue on this matter and informed to board someother bus, where it was impossible to get the ticket in other bus since it was weekend and all busses were full.when we had discussion with PayTM team, they informed that ticket is still in booked status where as neeta management says ticket was cancelled. Sad part is that because of this i was not able to travel and even amount refund was not done.I hereby request you to take severe action on the above request so that in future no one should face these kind of issues.
Resolution : Amount refund.
PNR details for reference : 42814676
Below message was received from Paytm:
PNR 42814676
TICKET ID : OIMIHC
ORDER ID : [protected]
FROM pune TO bangalore at 1800 HRS, Friday, May 06, 2016
TRAVELS NAME: Neeta Tours and Travels
BOARDING POINT: Yerwada A.S. Travels([protected])
REPORTING TIME: 1745
Seat(s) #:
B6,
Thanks & Regards
Prithvi
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