[Resolved]  New India Assurance — Complaint regarding non-reimbursement of two-wheeler insurance money for the past 2 years

Dear Sir/Madam I am writing this formal complaint letter to express my utmost disappointment and frustration with your insurance company's failure to reimburse my money for the past two years. Despite regularly paying my premiums and adhering to all the terms and conditions of the policy I have not received any reimbursement for the damages incurred to my two-wheeler.

I have been insured with your company for 2years and have always fulfilled my obligation of paying the premiums on time. However I am appalled by the lack of professionalism and negligence in addressing my legitimate claims.

I have encountered several incidents over the past two years where my two-wheeler suffered damages due to various factors including accidents theft and natural disasters. In each of these cases I promptly filed a claim provided all the necessary documentation and followed the required procedures. However despite multiple follow-ups and requests for updates I have not received any satisfactory response or reimbursement from your company.

Moreover the lack of communication and transparency from your customer service department has added to my frustration. I have constantly been met with vague responses and empty promises of imminent reimbursement which never materialize. This has left me feeling both helpless and disregarded as a valued customer.

I believe it is the responsibility of an insurance company to fulfill its commitment of reimbursing its policyholders in times of need. As I have paid my premiums diligently and fulfilled all the necessary requirements it is only fair that I receive the compensation that is rightfully mine.

I demand an immediate resolution to this matter and the reimbursement of the outstanding amounts owed to me for the past two years. I expect a swift and satisfactory response within [reasonable timeframe e.g 14 days] from the receipt of this letter.

Failure to address this complaint promptly and effectively will force me to escalate this issue further by submitting a complaint to the relevant regulatory authority and seeking legal recourse. I trust that such measures will not be necessary and that your company will demonstrate professionalism and fulfill its obligations.

I have attached copies of relevant documents including policy details receipts claim forms and communication records to support my complaint. I urge you to review these materials thoroughly and respond accordingly.

I anticipate your immediate attention to this matter and a resolution that upholds the principles of fairness and customer service your company claims to uphold.

Thank you for your prompt action in this regard.

Thanks and regards
Himanshu Bhatt 🕉️