Nexa — Insurance related issues

Address: 3 Ahilyapuri bhanwar kua Indore

Last month I have purchase new car IGNIS ZITA. But few days later its accident occurs.
From workshop its damage parts get exchange . But we won't get insurance money back. We have paid 17k rupee at workshop. After 15+ days we don't get insurance money back. They said first you have to pay given amount. Then after some inquiry you will get your payment. But I don't get. Please do help