Nexa — product

Address: Krishnagiri, Tamil Nadu, 635109

Dear sir
My suzuki ignis delta have a problem of clutch hard and jerking while gear shifting i am approached to service team they told because wearout, this is bad experience me because within 1year only 10000 kilometres running, is it possible to wear with 1 year?, it is not covering under warranty,?. I bought my vehicle only because service cost is less. Pls reply me what is actual route cause.