Submit a Complaint
Claimed

Nextra Teleservices Complaints & Reviews

nextraworld.com
1
Updated: May 5, 2023
Complaints 315
Resolved
3
Unresolved
312
Bad 😕 It seems that Nextra Teleservices has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Nextra Teleservices

Having problems with Nextra Teleservices?

File a complaint and get it resolved by Nextra Teleservices customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Broadband
Nextra Teleservices

Recently resolved complaints

View all complaints
Resolved
Worst and poor response against complaint
Resolved
customer id 2013092. worst and pathetic service provider for internet
Resolved
Very poor service

Most useful reviews

6
No internet connectivity and no response by company (customer id 2142306)
2
refund amount of modem
1
modem refund not received

Featured stories

Router burned

Nextra Teleservices reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nitinmeets
from New Delhi, Delhi
Aug 1, 2016
Report
Copy

Did not refund security amount

Address: 122001
Website: www.nextraworld.com

I was using nextra teleservices pvt. Ltd. Broadband connection, customer id is 2049046. I have deposited security amount rs 1500 at starting and it was refundable amount at the time of connection withdrawal. I have withdrawal this connection 2 months before and number of time followed up with customer care but still there is no refund i received. Kindly to the needful on the same and take appropriate action on service provider....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
harsh1433
from Delhi, Delhi
Jul 26, 2016
Report
Copy

Security Money Not Refund

Address: 110051

Dear Sir/Mam
I disconnected the nextra broadband but my security money worth 1500/-Rs.
not refunded by nextra.I called them for my money but they told me that they will give but after one month nothing is happening.When i subscribe a new connection from nextra they told me that the security money will be refunded at the time of disconnection.But after discoonection from on and half month they did not refund the money and not...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
the aphrodite
from Saundatti, Karnataka
Jul 15, 2016
Report
Copy

Connection problems and ill behavior

Address: New Delhi, Delhi, 110019
Website: Nextraworld.com

I have connection regustered with mobile no. [protected]. Its not working properly sometimes its server problem smtimes its router problem and sm times other problems. Everytime i call them they say give us 4 ro 24 hours we qill resolve the problem bt they never do. Last week my router adpter was not working i told thwm bt tehy didn't send anyone for 3 days after i told thm to cancel the connwction their engg came. Now again it worked for...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Surendra2512
from Jalandhar, Punjab
Jun 29, 2016
Report
Copy

Complaint no 20656655004

I raised this complaing yesterday i was supposed to get a callback however without any resolution the complaint was closed yesterday, it was regarding router to be changed...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sky Dâgss
from Delhi, Delhi
Jun 14, 2016
Report
Copy

They failed to give me advertised net speed

Address: New Delhi, Delhi, 110059
Website: www.nextraworld.com

Its have not completed two days of their service and their wifi connection is simply ridiculous and i can't even log in to any page,
They promised a speed of 4 mbps but i was getting only 300 kbps and now that too has blown away, and complaints to their customer care was never reached because the bad no. Never works out, it seems a scam rather than a company, now i want my all money back with compensation....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tarun Yadav
from Delhi, Delhi
May 28, 2016
Report
Copy

Not getting speed as per tariff plan

Address: 110077
Website: www.nextra.com

HI team,

This is tarun yadav, and my customer Id no. is : 2048494 and my registered mobile no. is : [protected], I am having issue regarding speed .
I am getting speed between 2mbps to 6 mbps in my 10 Mbps plan, I have complained many time about the same and the problem is still the same.
Support is good but they are not able to rectify the issue .
even in 20mbps plan they are not able resolve as i am having...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ankitm1234
from Delhi, Delhi
May 10, 2016
Report
Copy

Money hungry company dont want to downgrade my plan

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306
Website: nextraworld.com

Hello, this is Ankit my nextra customer id 2003485 and im using there services from last 3 years paying them around 2500 INR per month. (should be considered as a good customer for a ISP)

Last month in April I have decided to test their 100mbps plan to do some heavy downloading so I have updated my plan to their top plan which is FiberBolt 100_Ultra and on all topups total 205GB, but after using it around a week I was not happy...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aamir4u
from Mumbai, Maharashtra
May 1, 2016
Report
Copy

Internet not working

Address: Gurgaon, Haryana, 110017
Website: www.nextraworld.com

I am the user of internet services by nextra teleservices. User id : 2047385. I have taken plan of 999.00 inr plus service tax which costs around 1143 inr. Recently i recharged on 26th march 2016. Suddenly on 1st april 2016 their router stopped working. I raised complaint to their customer care stating that there is no power in router after changing the adapter by their engineer. Kindly change the router. They changed the router on 16th april...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
skj397
from Delhi, Delhi
Mar 1, 2016
Report
Copy

Not providing Invoice

Address: Gurgaon, Haryana, 122016
Website: www.nextraworld.com

My complaint is against Nextra Broadband services for not providing invoice against the advance payment charging every month. I have Nextra broadband connection account number 2044612 is installed my name.

Nextra broadband takes advance payment every month for the broadband services provided by them.
I have been requesting Nextra Broadband customer services support including their nodal and Appellate officer for the...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
bishwambar sahoo
from Mumbai, Maharashtra
Jan 12, 2016
Report
Copy

Fraud company just want to take money. Not listening any word

Address: 110045
Website: nextra

Pathetic service Inbox x bishwa sahoo 11/14/15 to nodal Hi, I would like to inform you, I have been using internet service from nextra since 1 month, for first month, it was working fine with better speed. As per my plan, I should get 10 mbps, but we get only 2-3 mpbs. I tried to download a song which is about 7 mb, it took about 30 to complete. so you can imagine, how is it working. even we have to wait 1 min while opening...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Swati chaudhry
Nov 9, 2015
Report
Copy

Appalling customer service

Address: 201009

Hi All,

Sorry for jumping the gun, in this mail if you find me too sarcastic that is because I am to irritated to right this mail, which again is an understatement of the agony I am going through. I will describe again my journey with your teams because I am convinced of the calibre and the systems in place you have will not help you to understand the issue because you have NONE IN PLACE.

SALES DAY : The sales...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pankush Arora
from Mumbai, Maharashtra
Aug 14, 2014
Report
Copy

Fraud by nextra

Address: New Delhi, Delhi

Hi, I am pankush arora currently residing in delhi. I've made a complaint in nextra technologies private limited with no. [protected] on 22nd july'14. Since then i've called nextra technologies private limited customer care nearly about 25 times and every time i was told that i'll receive call from our backend team within 2 hours or 4 hours but i've never received any call except for one which was worthless for me as he gain took my all...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
amitm36
from Noida, Uttar Pradesh
Jun 30, 2014
Resolved
Report
Copy
Resolved

customer id 2013092. worst and pathetic service provider for internet

Address: Gautam Buddh Nagar, Uttar Pradesh

BELOW IS A SNAPSHOT OF A FEW MAILS THAT I HAD COMMUNICATED TO NEXTRA WITHIN ONE MONTH OF INSTALLATION OF MY INTERNET FROM THIS PROVIDER. FROM THE 2ND DAY ITSELF THE INTERNET BROKEDOWN AND DID NOT WORK FOR ATLEAST 15 DAYS OF THE ENTIRE MONTH, THEY HAD CHARGED THE COMPLETE AMOUNT FOR THE MONTH PREPAID ITSELF DESPITE OF ALL THIS THEY ARE NOT REFUNDING THE AMOUNT PAID TO THEM. LICENSE OF THIS PROVIDER MUST BE CANCELLED FOR FRAUDULENT MALPRACTICES...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
Bhs Neo
from Delhi, Delhi
Nov 28, 2013
Report
Copy

Unfair Trade Practise

Address: New Delhi, Delhi

I had taken a broadband connection from Nextraworld. However I had lot of issues with their connection so I decided to terminate the connection in the middle of the month. However I was sent a bill for the entire month. After much negotiation the executive from Nextra asked me to pay around 60% of the bill, saying the rest would be waived off. I paid the amount and asked that the connection be terminated. However I am still getting the...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajay Khandelwal
from Nawalgarh, Rajasthan
Oct 11, 2013
Resolved
Report
Copy
Resolved

Very poor service

Address: Gautam Buddh Nagar, Uttar Pradesh

I have applied for internet connection on nextra on 1st October. Their sales executive Mr Suraj Pathak came to my home and promised connection in 3 days. After coninuous follow-up and discussion with more then 4 gentle men (atleast 10 phone calls daily) I have not received connection even today. Every day they say it will be done today but it never happens. I tried to call even nextra helpline number, To my surprise guys at helpline...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Spark Broadband
1
(58)
ACT Fibernet
2.8
(4537)
Ishan Group / Ishanitech.biz
1.8
(34)