Nict Technologies — aeps offus withdrawal txn failed but customer ac debit

Address: Ratlam, Madhya Pradesh, 457226

I am a b. C. Of state bank of india and my code is 32803393, sir i did a transation on 01/01/2018, it is debit in customer account and its status showed to me failed, but customer account had debit and it is not credit in my settlement account,, please help me sir i did 2 transation and it is also show like as before but my customer account has debit, but bit is not credit in my account, please help me,, aeps transation account no [protected] debit,, its reference no. Is [protected], and its r r no is [protected], sir please help me, sir please refund my amount as soon as possible, please sir my amount is 10000 rs,

Txn bank : punjab national bank
Csp : indresh maurya
Id : 32803393