Nike India — misbehavior experienced by store manager

Address:

New Delhi, Delhi, 110058

I stay in west delhi and have been a regular customer with nike’s jailroad store. Yesterday i went to the store to buy a pair of shoes and also bought a couple of clothes. When i came back home i found that they packed wrong shoes so i went back within 15 minutes to get my shoes exchanged. They said one that i chose have been sold out. I wasn’t convinced how they could sell that specified model in 15 mins in the same size. I really liked the shoes but since i had no option and it wasnt my mistake i asked the store manager to either give me the pair i like or refund since it wasnt my mistake. Rather than helping me he stood there like the owner of the place and suddenly started shouting at us. He was so aggressive that i had to call police. Although he returned me the money later but now i can never go to the store again. Sadly nike was one of my favorite sports brand. I will share my experience with everyone i can. Do check my reference attached images for the managers picture and my bill. I will share this every where i can.