[Resolved]  Nissan India, Kamla Motors — Faulty product and service - Company, Dealer and Workshop

Address:

Mumbai City, Maharashtra

I recently bought a Nissan Terrano from Kamla Motors, Prabhadevi, Mumbai. The hype created by the dealer in terms of quality of product was what made us decide in favour of this despite my superb experience with Toyota Innova in previous two instances of purchase.

While the delivery took its own time, with constant follow up from my side only, within a month of the purchase of a brand new vehicle in domestic markets, we noticed a fault with the fuel gauge. On examination, it was found to be faulty. Even while checking, it was discovered at the workshop that there was a crack in the fuel pipe. In a car that had gone through all necessary inspections prior to delivery to customer! It took over 10 days for the part replacement causing undue headache and harassment for customer. I might add only the workshop service technician was available and no one else.

Now, within 5 days from collecting my vehicle, the pin from the accelerator pedal has dropped off thus making the accelerator pedal unworkable. One can imagine the huge risk if this had happened in moving traffic. And this is after assurances from the workshop that all checks have been done.

I wish to file compliant against such a shoddy product that is taking consumers for granted and wish for immediate replacement of the vehicle or refund of moneys with interest.

Regards.

Vinit Kumar