Nobroker — amount not credited even after 5 days of online transaction

On behalf of my father, I made an online transaction of Rs 2lacs on Aug 31st whose reference no is NRP[protected].
Till now they have not credited the amount to the benificery account.
Every time I call, they say that amount will get credited to the beneficiary account by EOD but so far no resolution.
Now they have blocked my number on their toll free number so it means I will not able to call them anymore.
I am not sure what will happen to my Dad hard earned money.