Nobroker — Formal complaint regarding service and request for resolution

Dear Consumer Complaint Authority,

I am writing to formally lodge a complaint against NoBroker concerning their Comprehensive Property Management Service (CPMS), specifically their NRI plan. I subscribed to their premium service with high expectations based on their promises. However, over the past two years, I have experienced recurring issues that have caused significant mental harassment, financial inconvenience, and dissatisfaction.

Key Issues:
Failure to Deliver Promised Services: The CPMS plan was marketed as a premium service to manage property and provide seamless support. However, the company failed to meet even 1% of the promised quality standards.
Chronic Delays and Negligence: The property contract renewals were consistently delayed, inspections were not conducted on time, and tenant-related discussions were mismanaged.
Lack of Accountability: Despite escalating these issues multiple times, including directly to the company's senior leadership, there has been no improvement or resolution, highlighting poor organizational management.
Mental Harassment: The negligence, lack of responsiveness, and repeated failures have caused immense stress and frustration over the past two years.
Non-Refundable Charges: Despite terminating the service due to non-performance, the company is refusing to refund the service fees or provide any compensation for the damages caused.
Desired Resolution:
Refund of the service charges paid for the remaining contract period.
Compensation for the inconvenience and mental harassment caused due to their negligence.
I am attaching all relevant documentation, including email correspondence and service details, to support my complaint.

This complaint is being filed as a last resort due to the company's failure to resolve the issues despite repeated escalations. I request your kind intervention to ensure that NoBroker is held accountable for their poor service and that I receive a fair resolution.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Abhishek