I, Rushikesh Ravindra Kasar, resident of Flat No. 9, NL6/4, Sector 15, Nerul East, Navi Mumbai, am writing this legal notice to you under the provisions of the Consumer Protection Act, 2019, regarding the deficiency in services and failure to deliver the agreed services despite receiving full payment from me. The services were to be provided by NoBroker.com in relation to the registration of my property.
Details of the Transaction:
Service Booked: Legal services for property registration
Date of Payment: 17th September 2024
Amount Paid: Rs. 48, 000/-
Mode of Payment: UPI transfer to nobrokercechnol819.[protected]@icici
Transaction ID: T2409171640323352825207
Nature of Complaint:
Misrepresentation of Services:
It was explicitly promised from your side (telephonically) before payment of services that a Field Relationship Manager (FRM) will be assigned to me within 15 minutes of booking the service and document collection will be initiated either on the same day or the next day. However, these assurances/promises were not honored, and no follow-up was provided. I was left without any assistance or communication regarding the status of my service.
Non-Delivery of Services:
Despite having paid the full amount of Rs. 48, 000/-, NoBroker.com has failed to initiate or provide any of the promised services related to the property registration. Further, No document collection, coordination or any action has been taken till date.
Incomplete Disclosure and Transparency:
An invoice showing an amount of Rs. 1/- instead of actually paid amount of 48000/- was generated by NoBroker.com, and the same have been sent on my email. (UPI receipt of 48000/- attached for reference). Additionally, there was no clear communication regarding the process, deliverables or timelines for providing the promised services which further created confusion and frustration on my part.
Unprofessional Behavior and Lack of Response:
I have made numerous attempts to contact your customer support, which includes approximately 40-50 calls and the same were not answered satisfactorily. The responses I did receive were either vague or offered no real resolution. Despite my multiple follow-up attempts, I have not received any meaningful update regarding my case. (Call recordings available as evidence.)
Refund Rejection:
Upon realizing that NoBroker.com had not provided any services, I formally requested a cancellation of the services and a refund of the amount paid. However, this request was unjustifiably rejected without any valid explanation or justification, leaving me with no alternative but to pursue legal action.
Demand for Resolution:
In view of the above, I demand the following actions from NoBroker.com, within 15 days of receipt of this notice:
-Immediate cancellation of the services that were promised but never delivered.
-Full refund of the amount of Rs. 48, 000/- paid by me for the services that were not rendered.
-Compensation of Rs. 1, 00, 000/- for the mental stress, inconvenience and loss of time caused due to the unprofessional conduct and failure of NoBroker.com to provide the promised services.
Legal Consequences of Non-Compliance:
Please be aware that if I do not receive a satisfactory response or resolution to this matter within 15 days from the date of receipt of this notice, I will be compelled to take the following actions:
-File a formal complaint before the District Consumer Forum or State Consumer Dispute Redressal Commission under the Consumer Protection Act, 2019.
-Seek appropriate legal remedies for the breach of contract, deficiency in service, and unfair trade practices under the said Act.
-Claim compensation for mental distress, legal costs, and any other damages resulting from your failure to deliver the services as agreed.
-Publicize the facts, including the evidence of the deficiency of service, through media channels and appropriate government bodies for consumer awareness and accountability.
-This notice is issued to seek an amicable resolution of the dispute without resorting to legal proceedings. Kindly treat this matter with the urgency it deserves to avoid further complications.
Regards
Rushikesh Ravindra Kasar
Flat No. 9, NL6/4, Sector 15,
Nerul East, Navi Mumbai – 400070
Email: kasar.[protected]@gmail.com
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