Not Available — Degree convocation Certificate is not yet recieved although it is showing tracking status as "Item Delivery confirmed" on 18/6/21

Address: Jagtap vasti, kangoni road, Sonai ,Tal - Nevasa, Dist- A.nagar

My degree convocation certificate is not recieved by me & any of my family member as it is sjowing the tracking status that Item delivery confirm on 18 th June 2021 . Where do I get my package & when will it come to me ? Where I can complaint about this because its already showing Item delivery confirmed. Please help me.
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    Jagtap vasti, kangoni road, Sonai ,Tal - Nevasa, Dist- A.nagar
    India
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