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NPS — PRAN issue in NPS

I’m an active subscriber of NPS from last 4 years. I have downloaded the NPS app from App Store and try to login, but error message says PRAN NOT FOUND IN DATABASE . Even tried to change password but same error persists! Please let me know what’s the issue and please help me in resolving the same!
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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