Nsdl E-Governance Infrastructure Ltd. Support — nsdl failure of the e-kyc

Address: 636004
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I applied for the pan card and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 20/01/1997
Name vijay bharti
E mail: vijaybharti[protected]@gmail.com
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Jun 24, 2019
Updated by maha.vishnu90
I applied for the pan card and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
now it neither the refund has come nor e-kyc has completed.
Please refund my money (or) Help to complete e-kyc done.
Details are given below:
TOKEN NO. [protected]
DOB: 28/08/1993
NAME: MAHAVISHNU GUNASEKARAN
E MAIL: vishnu.[protected]@gmail.com

 
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