Old Age Pension Haryana — not receiving pension

Sir, pension of my grandmother (Tara) pension id 2764225 has been stopped since july 2017 due to non availability of aadhhar. She is bed patient twice she has visited to aadhhar center but her thumb and eyes are not excesing by computer. Always showing rejected. People at pension office is telling we have send the detail to head office chandigarh but till date there is no reply from them. What is next step for pension to be continue. Pls do needful.
Diwesh vats, vpo sultanpur distt gurgaon.
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    Chandigarh,
    India
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