[Resolved]  Olx India — defective product and no response from the seller

Address: Bangalore, Karnataka, 560093

Website: www.olx.in/all-results/user/btn9t

I bought a washing machine from Unique Enterprises 16 days back.
(https://www.olx.in/item/godrej-top-loading-fully-automatic-washing-ID1bShDd.htm...⇄

First they sent a defective and dirty (with lot of mud inside) model and after many calls they sent a guy who changed the circuit board and asked us to start it after only 8 - 10 hours but it didn't work even after that.

Now, it has been 10 days with no proper response from their side though they claim in every 10-15 calls (out of which they pick one once) that their guy will be at my place either in the evening or the next day but as expected nobody shows up.

I was given a warranty of 1 year for the washing machine's motor but seeing the service I am sure that it is not going to happen

And today I saw a similar complain posted on OLX in June, 2016 (find the screenshot attached) about this vendor for which OLX claimed to have removed the seller from its listing but there are several post from the same vendor.
(https://www.consumercomplaints.in/olx-india-fraud-seller-in-bangalore-c1317595)
(https://www.olx.in/all-results/user/btn9t/)

I want a refund and the product taken back as soon as possible, and I expect some serious action against the seller.