Om Logistics — non delivery of parcel to consignee in mumbai

Address:

Guru Bhawan , Canara Bank Building, Budharaja, Sambalpur, Odisha, 768004

We have booked one parcel from sambalpur to Mumbai on 29/10/2019 gr no 16460148 to Y.C. Creation but till today they will not delivered the goods to consignee, when consignee ask to deliverd the good to his door, they ask for damarge and extra charges and also threaten that if they will not paid this they will auction the parcel.the parcel laying at sakinaka Branch.
kindly take action on urgent basis.