[Resolved]  Oppo Mobile — Service request refused by service center

Address: New Delhi, Delhi, 110065
Website: www.oppo.com/in/index.html

Dear Sir,

Last year, i have bought an OPPO F1 phone and I was happy customer till date I haven't visited the service centre of OPPO mobile phone in Shakarpur New Delhi.
My phone was suddenly stopped working with a blank screen. I thought about phone screen fail and visited the service centre with warranty card and other required details but OPPO service centre refuse to cover the phone repair under warranty.
As per there observation phone was water damage and they were unable to repair under the warranty but i am using the mobile and i know it didn't came in contact of water, tried to explain them but they refuse to repair.
I have requested their inspection report. they made me fill a form after that i receive a message which says your phone is submitted for repair but they haven't taken my phone for repair, how come this message generated.
They have only given me an estimate sheet which has details of costing for repair. I don’t know what they are upto but feeling cheated.

My warranty got expire on 5th June, 2017, now i have extended warranty card provided by Chroma for purchase of this mobile phone.

I need to know where i can possibly visit to get help or what i can do to communicate OPPO that they are wrong and repair my phone because It’s my right.

Please help

Thanks & Regards

--
Amit Dwivedi
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Jun 9, 2017
Complaint marked as Resolved 
Problem is still persist. I haven't got my repaired mobile . At last i have submitted my phone for paid service inspite of my doubt on the intend of service center but they are making me run around them and not providing my repaired mobile as i mentioned above now i am ready to pay a heavy amount which is half of the cost of new OPPO mobile phone of same model.
Jun 09, 2017
Updated by amit521
Problem is still persist. I haven't got my repaired mobile . At last i have submitted my phone for paid service inspite of my doubt on the intend of service center but they are making me run around them and not providing my repaired mobile as i mentioned above now i am ready to pay a heavy amount which is half of the cost of new OPPO mobile phone of same model.
Jul 29, 2017
Deepak kumar11's response
kindly, replace my oppo mobile phone as soon as possible
 
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Please find enclose and attachment file in connection with complaint for replacement of Mobile Phone.

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