Order Confirmation For Or-2693285 — No response from online woodland team

Address: Delhi
Website: www.woodlandworldwide.com/account/orders?clgId=10

As per the below email confirmation from Woodland team, i have provided the shoe with original packing to delivery Boy, still i haven't received confirmation yet regarding my Amount refund/Exchange of shoe. worst service from the Woodland online team.

Dear Customer.
Please accept our sincere apologies for the inconvenience you may have experienced.
Request for a reverse pick-up is already forwarded. We tried to solve this issue asap.
Kindly mention the below address outside the product and put the invoice copy inside the box.
Aero Club
681, 2nd Floor.
Village & PO MUNDKA
New Delhi -110041
We appreciate your patience & co-operation.
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