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Oriental Insurance Company Complaints & Reviews

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Updated: Aug 18, 2025
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Oriental Insurance Company reviews & complaints page 32

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G
Gopal Singh Rawat
from Chennai, Tamil Nadu
Dec 25, 2008
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I received a letter from DO, Ajmer, stating that you are not eligible to get your Motorcycle theft insurance claim as there is a much time delay of more than 48 hours to inform about the theft of the Motorcycle.

It is pleased to bring under your kind consideration that I had made an insurance policy for my motorcycle {Policy no. 2008/6951} on dated Mar 17, 08. I got my Motorcycle stolen on dated July 27, 08, which was directly informed to Police station "Vidhayakpuri Thana", My Motorcycle stolen from parking area of Sangam Tower, Church Road, Jaipur 302001. The same is recorded in the wireless message log book of Vidhayakpuri Police station. I had already submitted all required papers which were necessary to get the claim. Mr Anil Kumar {Field Investigator, Jaipur} had followed up with me for getting all the necessary statements and documents.
After that I submitted original papers of my Motorcycle to your Divisional Office at Ajmer location because I had made my Motorcycle insured from Ajmer.
After a long time of about 5 months, Mr Rao {DM, AJmer} is denying to clear my claimed amount as he is stating that the Motorcycle theft information was not informed to them within 48 hours of theft as this is a regulation for these type of cases. My policy is not covered under this regulation as this policy was insured before that regulation came in effect. I have already provided each and every statements/Papers/documents for the claim.
I request you to please look into the matter and do the needful.
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    S
    Srikant Sabat
    Sep 28, 2008
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    I have purchased a Bajaj Platina bike on 22nd Feb, 2008. Bearing registration number - DL9SV-4771, from Deewan Bajaj at Mahavir Enclave, Palam New Delhi-45.
    During the time of purchase I also paid for the registeration and Insurance (Oriental Insurance)of my bike, and was told to collect my policy papers from the show room within one month's time.
    But to the surprise I haven't got the policy papres till now. Everytime I go to Deewan Baja someone new person comes to me and say I am not aware of this situation and please give us 15 days time so that I will get the policy papars for you. And I also contacted the Oriental people regarding this and they said they have delivered the policy papers long back to the Deewan Bajaj authorities.
    Please advice me what should I do now?

    Regards,
    Srikant Sabat
    i wan to do insurance of my bike.which is a registration of orissa and i am staying in andhra pradesh with my bike.so i want to do a insurance of my bike as soon as possible.
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      J
      jenish patel
      from Veraval, Gujarat
      Sep 18, 2008
      Resolved
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      asking a bribe for the process of a claim

      hello sir
      my father had the personal accident policy of 5 lacks

      unfortunately my father had an accident and pass away after
      hospitalisation..

      we have submitted all the necessarry documents a
      but the investigator is asking for 20000 rupees
      for the process of the claim

      they have also said that without money we will not process your claim

      so please guide...
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      D
      D.P.Singh
      from Jalandhar, Punjab
      Aug 27, 2008
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      i was working at a mnc which had a corporate contract with FHPL . my family was covered under floater and due to critical illness of one member last year i exhausted the limit . now i have left the job and insurance company is refusing to renew the policy as we were under a corporate policy and individually they are not accepting . if i take a new policy they will not cover for the present illness ( Carcinoma ) . can i get the company to cover for my family when i pay the premium individually and since it is a critical illness they cover us under the old policy or allow cover for the member for the diagnosed problem in the previous year under the corporate policy thru them only . same insurance company only
      Aug 14, 2020
      Complaint marked as Resolved 
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        R
        R C KASTHURI RANGAN
        from Chennai, Tamil Nadu
        Aug 17, 2008
        Resolved
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        Please refer your letter no.UTITSL/PAN/[protected]/23657 dtd 11/03/2008. The following two CORRECTIONS have to be carried-out.
        Name of the card holder : R C KASTHURI RANGAN
        Father's Name : R C SRINIVASA RAGHAVAN
        Please incorporate the correction and send me a duplicate card immediately.
        R C KASTHURI RANGAN
        PAN NO.AIHPK0260H.
        Aug 14, 2020
        Complaint marked as Resolved 
        Re: 20% discount in bill bsnl brodband user for govt. employee.

        i have applied with my id card, which is issued by the oriental insurance co. ltd. (undertaking of india government). but bsnl officer are not allowing me discount.
        my connection no.[protected]

        i have also approached for adjustment of previous extra paid bill.

        vinod kumar verma
        [protected]
        [protected]
        [protected]@rediffmail.com

        Oriental/mediclaim — government officers

        Dear Sir,
        I had my medi-claim with Oriental Insurance from last 2 Years.
        Last year in June 2010 My baby was hospitalized for 3 days for an eye infection disease within 7 Days the agent collected all the papers with me and did not submitted it in the office nor did it communicated me the same nor did he attended my phone.
        After complaining in the head office I recovered my papers from him after 8months and I resubmitted my all papers to the office of Indore.
        But after 3 months of complain I have recovered my claim But that too having a strong follow up from head office and after addressing my complain into consumer court.
        The claim was of 3800rs I received 1782 Rs.
        From the day first I was saying to all the officers that when I will get the claim back then on I will renew my policy or will close but no effect to them.
        Yesterday date 30/6/11 I went to D.M of indore Mr. S C Gupta to either renew the policy or close it then he said me that this policy is been lapse I asked him that from last three months I Coming to u should have guide me saying that it will lapse i[censored] r waiting for the settlement or i[censored] need your money back then fill the closer form, he replied me that it is not our duty more over he also had sentenced that giving an e.g.… that if a person has given 75000Rs to us from last 10yrs he should compulsory get hospitalized to get the claim and if he has missed 1 of his premium then we keep all his money without giving single paisa to him, its into our rule.
        I also asked him to give explanation about his contribution to solve my case he answered me i[censored] has received the claim then be happy for it. I in return said him I did not want money I need resignation of the person who have not solve the case on time and due to which I policy is been lapsed. Instead of appolosing he was giving explanation that its Indain System.
        What does this means? Indain System does give right to government officers to do what they want and the way they want and talk rubbishy to the customer.
        After that I said him to call the agent who was responsible for all that and has not face us right from the begging of the case every time when I asked for him the officers use to take excuse.
        The agent appeared I asked him because o[censored] my policy lapsed any explanation for it he said that u submitted papers late I asked did u communicated this to me.
        U communicated this in your office but not me He said me but u received the claim I said him I m not happy with this settlement instead of saying sorry and claming down the customer he started talking rubbishy to me “so u want my resignation mila kya kya aukahdliya then mera” and gave me such a humiliating smile.
        All this made me so angry that simple and that words that being a lone lady I had removed my sandals to give him one hit on his face but it was good that there were many other officers who stopped me or else he would have beaten from me over see the courage he is saying that “aurat hai nahi tho daklata”.
        My question to Oriental Insurance is that do you have all such kind of bull sheet employees only.
        Is oriental not going to take any action on all this things?
        My Question to the entire customer is that do we take policy for such humiliating situation?
        Even after writing so much Co will let go all this.
        My Polcy No Is :- 151100/48/2011/811.
        Agent No:-BA[protected].
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          A
          abhishekkgupta
          Aug 5, 2008
          Resolved
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          Hi,

          My father had Tata Indica Turbo, insured by Oriental Insurance, shivpuri MP branch.

          Unfortunately my father met with an accident and he passed away after 3 months of prolonged hospitalisation.

          I picked the car from the spot and kept it at one of Tata's service centre, We had submitted an estimate of 2.8 Lacs, however the surveyor accepted damage of 1.8 lacs only. and at the end he just passed 1.32 lacs as claim.

          This is almost half of what was estimated, this resulted in poor service and faulty parts in the car.

          I want to file a case against Oriental Insurance.
          Aug 13, 2020
          Complaint marked as Resolved 
          hello sir
          my father had the personal accident policy of 5 lacks

          unfortunately my father had an accident and pass away after
          hospitalisation..

          we have submitted all the necessarry documents a
          but the investigator is asking for 20000 rupees
          for the process of the claim

          they have also said that without money we will not process your claim

          so please guide me in this situation

          and also let me how long does it take for the process of the claim..

          ORIENTAL INSURANCE COMPANY — motor insurance

          my ford fiesta car engine stopped working on 6th sept while on road and the company is refusing to give claim....my cell no. [protected]
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            C
            consumer
            from New Delhi, Delhi
            Jul 31, 2008
            Resolved
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            ----- Original Message ----
            From: Somnath Maity <[protected]@yahoo.com>
            To: [protected]@orientalinsurance.co.in
            Sent: Thursday, July 31, 2008 10:39:22 PM
            Subject: I DON'T ACCEPT THE WRONG POLICY, Ref : csd 3/236/2008


            Respected Sir,

            I received a letter from D.M (division - vii) on 31 july 08 but what he wrote that is absolutely wrong because when i meet D.M. their office stuf was told me he fillup the form, i can find out him.
            I can challenge please prove our signature verification

            HOW CAN HE SAY THE PROPOSER WAS BIJOY MAITY, WHO SIGNED THE PROPOSAL FORM AND OTHER MEMBER DULY SIGNED THE SELF DECLERATION FORM.
            Another thing is i submit the previous year policy certificateto Mr.Ajay Mondal who was did my policy, he is now MAGNUM department.
            Please confirm with him, I need to get the full income tax benifit how can you correct you find out the way.


            Thanking you

            Somnath Maity
            Aug 13, 2020
            Complaint marked as Resolved 
            Respected Sir,

            I received a letter from D.M (division - vii) on 31 july 08 but what he wrote that is absolutely wrong because when i meet D.M. their office stuf was told me he fillup the form, i can find out him.
            I can challenge please prove our signature verification

            HOW CAN HE SAY THE PROPOSER WAS BIJOY MAITY, WHO SIGNED THE PROPOSAL FORM AND OTHER MEMBER DULY SIGNED THE SELF DECLERATION FORM.
            Another thing is i submit the previous year policy certificateto Mr.Ajay Mondal who was did my policy, he is now MAGNUM department.

            Thanking you

            Somnath Maity
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              C
              consumer
              from New Delhi, Delhi
              Jul 30, 2008
              Resolved
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              Resolved

              Respected Sir,
              I am somnath Maity of 199 M M GHOSH ROAD, DUM DUM, KOLKATA-700074, i am mediclaim's policy holder since last 8 years of ORIENTAL INSURANCE.
              This year i submit my policy's premium before 4th day but they are breck my policy without my concern / signature .
              I had request more time but they are not agree to change their fault .
              So i am not getting income tax rebate for breck my policy.
              I hope you will step necessary action

              IF YOU GRANT MY REQUEST I WILL BE HIGHLY OBLISED.

              N.B. - I attach some document

              Thanking you

              somnath maity


              Dated : 7/16/2008
              Deptt.: Customer Service
              Ref. No. CSD/ ER / 47 / 2008

              Sh.Somnath Maiaty






              Dear Sir/Sirs/Madam,


              Re: Seeking correction in policy no.294/2009 and 793/2009


              We are in reciept of your letter Ref. No Dated : 7/14/2008 on the above subject.

              The matter is being taken up with our concerned office(s). They are also being asked to expedite the matter and inform you the position directly, to avoid delay.

              For future correspondence, please quote our Reference number.


              Thanking you,


              Yours faithfully,




              Chief Manager


              Original Message -----
              From: somnath maity
              To: [protected]@orientalinsurance.co.in
              Sent: Monday, July 14, 2008 11:45 PM


              Respected Sir,
              I am somnath maity customer of your insurance from last 8 years at 7 Red cross place, kolkata - 700001 office code - 311800, old police no was 2008 - 809 & my new policy no are [protected], 793-2009 which incorrect but they are refused to correct.actually i am proposer & other member are my wife, mother & retired father and depepdent sister.
              They have no right to copy our signature for new policy
              They have no right to breck my policy without my concern
              they have no right to misbehave to customer

              Mr. ashok gupta as (D.M) he can't say this is a Govt. office not private office here rectrification not correct immediately.

              Mr. Narayam Mondal As (O.I) he can't wait 4 hours without ...

              I REQUEST YOU PLEASE DO RECTIFY & COMPENSATE ME AS EARLY AS POSSIABLE .
              If you not change my policy then please refund my cheque

              THANKING YOU
              SOMNATH MAITY
              [protected]
              [protected]@yahoo.com
              Aug 13, 2020
              Complaint marked as Resolved 

              Oriental Insurance Company — NOT GAVEN MY MONEY AFTER 8, MONTH ALSO

              abhimanyu ([protected]) regards person is telling to go to consumer court after 8 months instead of giving money

              Breck my policy without concern & signature in form. - Comment #2417497 - Image #0
              Breck my policy without concern & signature in form. - Comment #2417497 - Image #1
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                V
                VISHAL BHALERAO
                from Pune, Maharashtra
                Mar 20, 2008
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                Dear Sir,

                I the above mentioned holding policy no. 163600/48/2008/2626 in Pune DO IV, will like to complaint about the claim part. I am holding the policy for last 5 years and first time I had requested for the claim for hospitalization of my mother who had a severe pain in her back and she was not able to get up from bed neither move on either side while sleeping or make any movements.

                I had to hospitalized her for same after taking a proper letter form a MD doctor in Pune she was hospitalized on 17th night, aft having MRI and NCv test doctor came to a conclusion that the case is critical and surgery would not help so patient has to continue rest and oral medicine along with the physiotherapy treatment which was given in hospital for 4 days after that doctor suggested to take the patient at home and continue the same as there was little development with patient.

                In mean time I requested for cashless first I was wrongly informed by Raksh that they have not received any fax from hospital when I cleared that the fax is already sent, the lady Dr Meghna asked for proofs I had to give them all the details with proofs then hey told me to fax the latest copy of Insurance which was already faxed to them. When I told the lady about same she told me that fax me all the copies from the day I have taken insurance she told me to fax the copies for last five years I told her that I am in hospital and no body will carry last five year copies. she got angry about this and she told me that she will see to it that i do not recive the calim.

                And further to that after coordinating for whole day my claim was denied after giving all the details of policy and line of treatment and papers the claim is denied, saying that the there was no reason to admit the patient it was not severe.

                I tried to take help from oriental insurance DO, Manager & regional Manager but nobody wanted to help me in this case.

                Please advice legally how can i fight all this people togther
                Aug 14, 2020
                Complaint marked as Resolved 
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                  R
                  Rahul Bhatnagar
                  from Mumbai, Maharashtra
                  Nov 13, 2007
                  Resolved
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                  Resolved

                  My car had an accident on 15.9.07. It is currently lying in the workshop awaiting decision from the insurance company. The estimated repair cost of approx Rs 2.6 lacs exceeds the IDV of car which is 1.8 lacs. After depreciation the gross liability of repair cost to the insurance company exceeds 75% of the IDV. In this case I should get a total loss claim. The surveyor took more than 45 days to give the report. Now I am stuck with the company officials who are negotiating with me to settle the claim on repair basis. I am the lawful owner of the car and the insurance policy and reserve the right to get the Insurance due as per policy. It has been gruesome experience to deal with the surveyor and insurance company to the extent that I feel harassed and exploited due to the illicit, ambiguous and unjust process of settlement of Insurance claim. I don't know their individualistic expectations out of this case. I only know that they are defying the policy. Right now I am at their mercy. But I have decided to fight for my right in the best possible way. Pls guide.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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