Oriental Insurance Company — Claim delay and no response

Claim number : 441600/31/2021/00030025
Policy number. :. 131300/31/2020/29629
What is the status of my claim
Still it's shows under process.
When i call my local oriental office (Do1 kannur) they saying we don't have responsibility because the settlement has done from the insurance company (131300).
They send the application to the do ghatkopar office.
I submitted the application jan 16th and the bike service bill submitted on 22 may. One month ago
Also i contacted the ghatkopar office also they saying contact the local office.
What i do?
???