[Resolved]  Global Visas / IXP Visas — Will not refund - SCAM COMPANY!!!!!! STAY AWAY!!!!

In January my husband and I decided we would like to go to Canada we decided to contact professionals which lead us to Global Visas, our consultant was Nozipho van Jaarsveld, we had a telecom with her to discuss whether we are good candidates to apply for a student permit. We had a strong case. After having a consultation we were told which documents to get. We requested and collected the documents ourselves.We were asked to pay R20 000 for their services. On their document it states that if you don’t get your visa due to their negligence they will refund you. We asked Nozipho whether a DUI in 2005 would cause a visa refusal, she said no, it is longer than 5 years. We met with her once to make sure she had all the correct documents, we missed a couple and had to return with the rest. Trying to get hold of your case manager is a task in itself, they are almost never available, I called on the 8th of August to find out how our application was going, only to find out that Nozipho was on two weeks holiday, no one bothered to advise us of this. 6 weeks later, we were told that our visas were refused due to my husband being criminally inadmissible on account of the DUI. Now, I would think, knowing the circumstances and working on these cases on a daily basis, she would have requested us to do a criminal rehabilitation first, seeing as they are the professionals, surely they should know this. We didn’t even know what the process for the criminal rehabilitation was let alone that the process of rehabilitation could take more than a year. I later found this out on a website. Throughout the entire process, I asked whether she thought everything would be okay and she continually told us we had a very strong case. I believe the visa was refused due to her negligence. I have sent in a request for refund and was told the process could take up to 30 working days and I would not receive the full refund because they have already worked on our file. What warrants the work for R20 000 really? Telling us which documents to get? R300 courier fee to the CIC, replying to emails, at most 10 phone calls (If you don’t call them and leave a message they will never call you and take days to call you back, so you have to call them daily)? Packing it nicely into an envelope and sending it to the Canadian High Commission? This is unprofessional and unacceptable. Nozipho gave us the incorrect information, causing us to lose our visas, Global Visas are just money hungry and willing to lie to their clients to get the sale. I am certainly not going to leave the matter here. I received an email from them stating that we never told them my husband had a DUI, which is a complete and utter lie, Nozipho is a liar! They are lying, dirty, stealing scumbags. The employees should be ashamed of themselves. They have now changed their name to IXP Visas - not dodgy at all! STAY AWAY FROM THIS COMPANY!!!