Oyo 3501 Hotel Mahabir Galaxy

Oyo 3501 Hotel Mahabir Galaxy — breakfast not included

Dayne

from Chennai, Tamil Nadu

Nov 12, 2018

Address: Cuttack, Odisha

Website: Oyo rooms.com

I booked 3 rooms (For jan 2019) at the above named hotel for 4 nights, which advertised "free breakfast". After paying for four nights, i am now being told that breakfast is not included with my booking, and i need to pay for breakfast separately.
I had initially confirmed with my travel partners about the price before paying, as we are a dance group sharing the bills. Now it is looking like i am simply trying to fleece them and get little extra money for myself.
I am considering to cancel the entire booking.
What else can i do?

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 13, 2018

Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Dayne

from Chennai, Tamil Nadu

Nov 15, 2018

Thank you for responding. My booking ID is SPTO5690. I would also like to mention that our dance group is travelling to Cuttack to receive the 'National Nritya Mani Award', hence the reason for this trip.

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Contact Information

Oyo 3501 Hotel Mahabir Galaxy

Cuttack
Odisha
India

Oyo rooms.com

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