[Resolved] Paisabazaar.com — mutual fund redemption

Sthita Jena

from Bengaluru, Karnataka

Jul 25, 2018

Address: Gurgaon, Haryana, 560035

Website: www.paisabazaar.com

Worst mutual fund service ever.

My account with number: [protected]

I had requested for a redemption of 3 mutual funds on 2nd june and still didn't receive the amount. After 20 days of follow up they said bank account number was incorrect, however i have deposited from the same account number while doing the investment. I think you are telling this wrong account number to every customer who asks to withdraw the money.

I have asked for a bank account change for 4 of my funds on june 20th but till now it's not been changed. I have submitted all of my documents as required. Whenever i call you say please wait for 5-6 days. I have been following up since 2 months now and still no results.

I have contacted over emails, calls and even whatsapp still no reply. For every call the wait time is 30 minutes.

It has been a mental harrassment for me as i have to take time from my busy schedule to follow up since 2 months. I am totally upset with the service and i will file a official case soon.

Thanks
Sthitaprajna jena
[protected]

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Aug 26, 2018

Complaint marked as Resolved

Paisabazaar.com customer support has been notified about the posted complaint.

Jul 25, 2018

Updated by Sthita Jena Consumer complaints logo
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BanksPaisabazaar.com mutual fund redemption
Paisabazaar.com — mutual fund redemption

1 Review
Sthita Jena on Jul 25, 2018
Mark as Resolved

Worst Mutual fund service ever.

My account with Number: [protected]

I had requested for a redemption of 3 mutual funds on 2nd June and still didn't receive the amount. After 20 days of follow up they said bank account number was incorrect, however I have deposited from the same account number while doing the investment. I think you are telling this wrong account number to every customer who asks to withdraw the money.

I have asked for a bank account change for 4 of my funds on June 20th but till now it's not been changed. I have submitted all of my documents as required. Whenever I call you say please wait for 5-6 days. I have been following up since 2 months now and still no results.

I have contacted over emails, calls and even WhatsApp still no reply. For every call the wait time is 30 minutes.

It has been a mental harrassment for me as I have to take time from my busy schedule to follow up since 2 months. I am totally upset with the service and I will file a official case soon.

Thanks
Sthitaprajna Jena
[protected]

Verified Support

Jul 26, 2018

Paisabazaar.com Customer Care's response Dear Sir,

Our team is contacting you for the said escalation.Please feel free to write us at [protected]@paisabazaar.com for any further assistance.

Regards,
Team-Paisabazaar