Panasonic — 1.5 ton panasonic a/c

Address: 700091

I have procured a split 1.5 ton panasonic a/c from great eastern (The trusted one), salt lake branch on 26th january, 2017. While conveying our specification to the sales representative, we specifically emphasized, that we require very good cooling as because my mother is an acute asthma patient. Accordingly this model was suggested to be the best one within our budget (Rs. 35000 appx.)
But from the day it has been installed (Tentatively mid of march), it is posing constant problem. Already twice within this short tenure of two months, we have lodged two complaints. Till now the same problem (Very little/ no cooling and too much of sound) is existing. Recently the machine has started shooting ice crystal after few hours of operation.
My mother’s health has worsen a lot due to the poor functioning of the said air conditioner as because she has been prescribed by the doctor to stay in a cool temperature.
This is for the first time we are using panasonic product and is really disgusted and frustrated with its quality.