Panasonic — AC not cooling

May 14, 2017

Updated by jaschabra Sir/Madam,

Yesterday, on 13th May 2017 a new technician came to rectify the fault. After trying for around 90 minutes, he agreed that the AC does not cool properly and that the AC needs to be replaced as it has some manufacturing defect.

After saying this he left and told us that he will talk to his seniors and do the needful.

On the same very day at 11:49 PM I received an SMS from PANASONIC :

"Dear customer, your service request R[protected] has been completed".

I can't understand why Panasonic, the reputed company is doing this.

Please replace / rectify the AC at the earliest. What is the use of your panasonic new AC if we are unable to use it in summers or should I throw this AC and buy some other reputed brand for this summer?

Thanks for your wonderful ??? service.

Mr. J Chhabra
[protected]

cc
Times of India
Consumer Protection Forum
Hindustan Times

May 16, 2017

Updated by jaschabra Today, on 16th May at 3:55pm I have received an email from Anand Kumar
Customer Service / North Region
Panasonic India Private Limited, which is as under :

Dear Customer,

Good Afternoon!!

This has reference to the below mail regarding performance of your Air Conditioner.

We got the confirmation from our service team that, the issue with your above mentioned product has been resolved and it is now working satisfactorily.

We would like to take this opportunity to assure you of our total commitment towards your satisfaction as a Valued Panasonic Customer.

For further assistance feel free to contact us.


With Regards,
Anand Kumar
Customer Service / North Region
Panasonic India Private Limited

To this my email is :

Sir,

May I know who gave you the confirmation that the issue with our above mentioned product has been resolved and it is now working satisfactorily?

IT IS ABSOLUTE WRONG.

The technician tried but till date he has not been able to rectify the fault. Now Mr. Arvind Goel (the owner of the service centre) on 16th May 2017 at 7:12 pm has requested me that since they were unable to rectify the fault, they will be taking the AC unit at their place and there they will try to rectify the problem.

I can't understand HOW DID YOU GET THE CONFIRMATION that the problem has been resolved???

Mr. J Chhabra
[protected]

Till date the problem has not been resolved. In fact they are unable to rectify the fault. According to the panasonic technicians, it is a manufacturing problem and the AC needs to be replaced.

Please help!!!

Mr. J chhabra
[protected]