Panasonic — After sale service

Address: Kolkata, West Bengal, 700153

Website: [email protected]

Sir,

On 10.09.2015 i had bought a split ac bearing model no. Cs-uc12rky3 from khosla electronics, garia branch. Pursuant to my previous complaints the compressor, (Which is still covered under warranty) was replaced on 15.03.2017 by the technicians send from rik service center. It is pertinent to mention here that every time rik service center initially sent an unskilled technician who informes me due to insufficiency of gas the a. C. Machine is not working, though the compressor was defective, which was detected after two days by a skilled technician namely sahabuddin.

However again the compressor has gone bad. Upon complain in the toll free number, on 12.04.2017 it was detected that the replaced compressor is also bad and is not working. Several times i had to go to rik service center but all in vain. The officials of rik service center deliberately misguided, harassed, misbehaved and told lies. However i came to know that on17.04.2017 they have sent requisitions to panasonic but i have got no effect till date and my a. C. Machine is still not working.

Today at 10.20 a. M. Again i call rik service center and came to know that the parts as per requisition of job-sheet reached at rik service center and today it will be installed and the technicians may call me at any time. Accordingly i am waiting for the call, but at about 2.00 p. M. Getting no call from any technician i again call rik service center and came to know they are facing some problems as such they will inform me after 48 hours when they can send the technicians to replaced the defective compressor and it may take several days.

I have an ailing cerebral stroke patient in my house who cannot sleep without the ac in this tremendous heat which is very much to the knowledge of rik service center..

Under extreme circumstances i have to shoot this mail to you. If the compressor is not replaced within 24 hours, i shall be left with no other option but to take legal recourse for which you shall be held responsible and shall have to bear all costs which please note

Yours sincerely
Sabyasachi roy
Mobile : [protected]
Email : [protected]@gmail.com

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