Panasonic — air conditioner machine 1.5 ton

Address: 700054

Sir,

Reference to my complain no. R[protected], dt. 16.07.2017, regarding my ac machine. Your technician came to my house on 16.07.2017 at 1.00 pm and told me to put a ladder outside. Accordingly i have arranged by decorator on 17.07.2017 at 8.00 am a ladder out side for one day and informed your technican vide mobile no 91-[protected] and 91 [protected]. They told me that they will arrive my house within 11.30. Accordingly i have paid the charge to the decorator.

On the same day ie 17.07.2017, i have repetadely call over the mobile lines and they informed that we are just coming. Up to 4.30 pm they have not arrived at my house. Now i shall be gone out from my house to pick up my son from school.

So today the matter is not solved and the charge i have paid to the decorator for fixing ladder is wastage.

Pls. Take necessary steps from your end to do the needful.

Tanushree bhattacharyya
Kolkata -700054