Panasonic — Cheating by Panasonic vendor,Atul Electronics, Mumbai

Address: 400078

We had placed an order for. 1 ton PANASONIC inverter AC with ATUL ELECTRONICS, BHANDUP WEST, MUMBAI. To our shock and realisation, we have been delivered a USED / SECOND HAND INVERTER AC. And this fact was confirmed by the PANASONIC SERVICE ENGINEER who came over for demo and installation.

It's been over 7days since this incident and despite bringing it to the attention of the Panasonic vendor, they have not taken any step to correct this situation and it's shocking that a company like PANASONIC has such low governance and quality standards. We have been repeatedly following up with the vendor, however there is only browbeating from their side. We plan to now file a police complaint zeds approach consumer forum if we do not hear from PANASONIC in 48
hours.