Hello!
We recently bought 3 air conditioners from dealer: samvatt enterprise (Location: shop no 17 and 18, first floor, ratna business square, opp. Chinubhai center, nr. Gcc, ashram road, ahmedabad gujarat 380006).
Out of 3 air conditioners 1 unit of 2ton is defected and been making problems from beginning. First problem was water leakage and made several complaints and got false promises from the dealer but to no avail. Then finally after weeks of waiting it got solved by its own. Now suddenly 2 weeks back air conditioned stopped cooling and this time situation was worsened due to hot weather with small kids at home.
Again, made complaints to dealer/panasonic/person who came for installation but to no avail, they came and put blame on other in circular motion.
Finally, after intense follow up and numerous phone calls and visit to dealer they came to conclusion outdoor unit is faulty and needs to be replaced. Add to our surprises dealer is now saying it will take another 4-5 days to get replacement.
I don’t understand why should we as a customer even after paying full money have to suffer for 2 months? If panasonic has given us faulty unit it’s their responsibility to replace unit immediately or return customer money! Where else even after all this dealer: samvatt enterprise (Mr rajkumar) pretend to us he has done some big favor to us (As if give us air conditioners for free) and helping us to get the replacement. Moreover, his way to treat us is very unprofessional and 3rd grade.
This incident has made us think on what criteria brands give dealership? Are they even performing any basic procedures or training to educate dealers or teach them how to talk to customers?
Whenever i will share my experience with panasonic based on my sufferings and experience my reviews will be bad products and bad customer service. The way i got cheated and mistreated by dealer and panasonic i will definitely make sure no other common people gets this suffering and they don’t lose their hard earn money.
At the end dealer is asking for 4-5 more days to get a replacment but i have requested him to get this done tomorrow or else we don’t want faulty air conditioners and want our full money back.
Mohammad
+91-[protected]
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