Panasonic — Escalation: installation request i[protected] cs-sc12sky5a

Address: Pune, Maharashtra, 411028

Website: www.panasonic.com/in

Hi team,

i bought this split ac aircon model number cs-sc12sky5a on 28th march 2017. The installation request was raised on 30th march 2017 and till date the installation is not complete. Every time i am following up with mr. Swapnil nagwanshi, he is giving the next days date which doesnt seem to come. The technician was sitting next to him but doesn't have the time to come to install an ac lying at my home for the last 6 days.
Today 4th april he has given a date of tomorrow 5th april 6:00pm. I have my fingers crossed on his commitment. Infact now i am wondering if this is the after sales service that what would be the service like when i face any technical issue with the ac? would i ever get a service that time? what about the free annual maintenance service, should i ever expect that after seeing this.
This is a japanese company and i am very sure that they are not aware of this indianised service that is being provided to the customers, eventually demeaning the name of the company.
Please escalate this to the top management so that my installation request get completed asap.

P.S i bought this ac to get relief from the summer heat...

Regards,
apurv verma
[protected]