Panasonic — Faulty AC - Replacement

Address: Pune, Maharashtra, 411001

Website: www.panasonic.com

Dear Sir

1. I wish to state that I have tried Panasonic product for the first time in 40 years and I am very very disappointed with the product and service.

2. I purchased Panasonic Split AC 1.5 Ton 3 Star (Model 4A[protected]R00) from Shri Shyam Traders, Military Intelligence school, Wanowrie, Pune who in turn provided us the AC from National Huns Electronics, MG Road, Pune.

3. The payment for the AC was done on 03 Apr 17 however the AC was installed on 06 Apr 17 at 111-A, New Gurudwara Road, Near Pune Parsi Gymkhana, Camp, Pune 411001. After two days of the installation the AC stopped cooling and started making noice. Numerous complaints were made to the customer care, Shri Shyam Traders and National Huns Electronics, but the problem could not be rectified. Finally an engineer o[censored]nknown dealer filled the gas but could not rectify the noise fault.

4. It almost ten days and the AC is non functional. We have requested for a replacement which is being ignored by Customer care, Shri Shyam Traders and National Huns Electronics.

5. I am now approaching Consumer Court after 25th Apr and all expenses of the complaint will have to be borne by Panasonic/ Shri Shyam Traders and National Huns Electronics.

Regards

Sunder Bisht
[protected]/[protected]