Panasonic — Faulty and delay in Installation of 2 aircons in my house

Arni Kumar

from Chennai, Tamil Nadu

May 13, 2017

Address: 600017

Website: Panasonic.in

Dear Mr Sathish R (Panasonic Chennai)

This is my reply to this last email, dated 12/05/2107.
This, following the abruptly ended conversation with you.
Very unprofessional.

The complaint was referred to you for arbitration and you did nothing for this customer, in the form of explanation or follow up.
You did not inspect my house to see the work nor did you understand the nature of the complaint, despite repeated request.
If you cant get your feet or hands dirty, you should not promise or work in customer based industry.

Panasonic, Chennai took 10 days to install two air cons in my house. (29th April to 8th May)
My query is simple...
Why did it take so long?
How can you justify this quality of work? Is there no accountability?

You can answer both only after formal inspection of the work, you outsourced. Very poor quality, which you must take responsibility for.
You have sided with Mr Arunkumar, who is yet to see the ? completed work, which to me is bias and unacceptable, as far as complaint procedures go.

Panasonic India, has let this customer down big time, and has done nothing to get the respect or seek the customer's approval of the work done.
This to me beggars belief, that a multi national corporation can behave like this without any accountability.

As Panasonic has not completed the work to my satisfaction as promised and not explained the huge delay and inconvenience caused to me.
I mandate that this issue be highlighted to senior management in Panasonic, India, as this complaint, as far as I am concerned, is not resolved.
You owe the customer a better service and an explanation for the substandard and delayed work.

Attaching the complaint directed to you on 3/05/2017, for your perusal, which sums up all the sub standard work done.

As regard the other air con service, I will liaise with Jayam &Co who installed the air con, which begs the question - who is responsible for the guarantee - Panasonic or Jayam & Co or Vasanth & Co?

Your sincerely
Dr AP Subash Kumar

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Panasonic India customer support has been notified about the posted complaint.

May 13, 2017

Updated by Arni Kumar Previous complaint 2 days ago, was not addressed so new complaint made.

May 16, 2017

Updated by Arni Kumar Dear Sir/Madam
This email is following the compliant to Mr Satish R, GM, Panasonic, Chennai, 3 days ago.

I have not had a reply or explanation for this complaint, and as the customer involved, this issue is not closed.

I have perused the complaints website for Panasonic and astonished to see the number of complaints and worse, the number unresolved.
Mine is just added on this list o[censored]nresolved ones.

The last time, I request the senior management to front up and explain the following..
- Why 10 days to install 2 air cons by Panasonic?
- Why no response to customer feed back to quality of work in his house?
- How can Mr Arunkumar, Sales manager, Panasonic, make a promise and give his word about quick installation, and not follow it up?
- Lastly, if Mr Arunkumar can call the customer personally and convince him to buy the product, why has he not taken the responsibility personally to heed this customer's complaint, thus far.

Panasonic India, has failed to provide a quality service to this customer and has done nothing to resolve this complaint, but closed it prematurely.
This is not acceptable.