Panasonic — Non servicing of ac machine even though it is covered by ewc for 2 years

Address: Kolkata, West Bengal, 700060

I had purchased a Panasonic Split AC 1.5 tons in april, 2013. It was covered under warranty. From April[protected] I paid for one year ewc and the machine was being service by INDUJA SOLUTIONS. From May 2015 I made an EWC for a period of 2 years. From the end of 2016 the air conditioner was being serviced by ROLEX SERVICES. When the service was due in February, the technician from ROLEX SERVICES refused to service my ac saying that the ewc had expired. Why should the customer suffer for the change in dealers and incur financial losses. You are requested to look into the matter and do the needful at the earliest.