Panasonic — Panasonic eluga switch complaint

Dear Panasonic Support Team,

I Jay Ved- Resident Mumbai-India, had purchased subject Mobile phone online from "Flipkart. on 11-09.2016

Invoice No. : F0FY[protected]
Build No.: EB90S47AR0V1036
IMIE No. 1 : [protected]
IMIE No. 2 : [protected]
Date of Purchase : 11-09.2016

My phone happened to give some Display error hence I had to take it to your Authorized service Centre at Ghatkopar West [ Name: M/s Techmobile - Address : 205, 2nd Floor, Rajgor Empire, J V Road, Khot Lane, Ghatkopar West, Mumbai - 400086, Opposite Metro Station Gate No 4, Off Bata Showroom ] in the month of Jan. 2017 wherein they told that the screen needs to be replaced and cannot be replaced under warranty as the same looks like external damage & not covered under warranty. I had 'No Option' after a long argument about "No physical damage" but to replace the same on "Chargeable Basis"
Paid whooping Rs. 4500/- for a phone worth Rs. 9000/- [ i.e. 50% of the cost of new phone]

Now, again my cell phone has started showing malfunction of 'Front Display' and hence I happened to show it to the same Service Centre but they said they have "Discontinued Dealership of PANASONIC" and hence need to take it to another service centre currently in force.
Left with "No Other Option" I took the phone to another service centre at AVL Telecom (Mumbai, MH) Shop No.15, Sai Shakti Appartment, Opp. Hanuman Mandir, Patel Chowk, Ghatkopar (East) Mumbai, Maharashtra
They said that the "Display has not been fixed properly" hence seems to be malfunctioning and has to be done under chargeable basis- I had replaced a Display just 4 months ago and how can it malfunction in such a short period of time ? This means that the Model Display is DEFECTIVE or Service Centres are RUNNING A RACKET of looting customers merely by giving excuses that the display must have been damaged or Not fixed properly or any reason to ensure that Warranty is disallowed.
Can someone prove that the Display is Damaged ?
There has to be some scratch/dent/ mark on external body if the Mobile piece is damaged Isn''t it ? But only reply that I get is "We can't Help" !!

When asked for the contact number of Panasonic Representative- they surprisingly / clearly DENIED saying- we are not Authorized to provide contact details of company authority !!
Is that PANASONIC POLICY ? Can't be !! A Japanese company can not have such policies.
Customers at MERCY of Only these so called "IRRESPONSIBLE AUTHORIZED SERVICE CENTRES ? Giving any vague reply and making customers run from pillar to post ? This is No way dealing with customers !!

When I had purchased the handset- I was pretty impressed with Panasonic product and its performance- This is model is probably the "Best Value Phone" and anyone around me who looked at this Model was like "IMPRESSED" by the looks and thus four of my friends and my family members has purchased the same or some other Panasonic Models after looking at my handset

However the kind of services and reply I had got is not upto the mark that one would expect from a Japanese company.

Would request if someone from Panasonic India could speak to me and / or give me a resolution about the same and get the Display replaced under warranty- obviously as it has not been Damaged as claimed by your service centres.

Hope Panasonic India will keep up to my expectations and improve customer care services for their own well being and build trust amongst their customers..

regards,

Jay Ved
# [protected]
# [protected]

Note: I have attached my Bank statement from which I had done RTGS payment to M/s TECHMOBILE for your referral.