Panasonic — Panasonic engineer damaged ac during 2nd service.

lalitksharma88

from Nagpur, Maharashtra

May 13, 2017

Address: New Delhi, Delhi, 110034

I have called the customer care on 27th April 2017 at 2:45 PM to schedule 2nd service of my AC. The AC person came on 30th April 2017 in evening around (19:00 Hrs), on 3rd after I registered for 2nd service, what a quick service Panasonic is giving.

Then we he did servicing and guided me to clean the filter every 10 -15 days if we have heavy dust in our area.

Yesterday (12th May 2017) in evening I was cleaning the outer flap of the AC with wet cloth and I noticed that the flap is not stable from right end. Then I further checked and found that the lock is broken which was fine prior my last service (On 30th April 2017). You will not be able to find until you touch the flap he (Panasonic engineer) did it so cleverly.

So the person visited last time broke the lock of outer flap of my AC. Who will fix it now ?
And when I call to customer care (PATHETIC) they do not know the ASM (Area service manager) of my area and given me the number Sanjeevan instead of Mr. Tomar. so bad that customer need to chase!!!

And when I called Sanjeevan, he said I have to follow up with Tomar. I asked him to discuss internally with ASM but he denied. Even when I said that I will not give your positive feedback as I am really pissed off. He said that he doesn’t care as this is out of scope of his work.

No one is taking ownership and at the end customer is suffering and the free service is also outsourced and so do not care what all customer is suffering even after paying heavy amount during the time of purchase.

Bunch of Crooks are running the company I did BLUNDER to purchase Panasonic product.
Will never suggest anyone to purchase such low class product.

I want that Panasonic to fix my flap which got damaged by their servicing engineer.

My Email Address : [protected]@gmail.com

Product Details :

Dealer : PANASONIC BRAND SHOP
(A Unit of HARIOM Electronics Pvt. Ltd.)

Invoice No : PS/RI/0292/2016-17

Challan No : 494

Date of Purchase : 25th August 2017

Product Code : Panasonic SAC 1.5T 3* CU-YC18RKY3-1 O/D
([protected])

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Panasonic India customer support has been notified about the posted complaint.

May 15, 2017

Updated by lalitksharma88 Today 15th May 2017 another engineer (Kishan Kumar) visited my home to check the AC and could not identify from where it is broken until they touched the outer cover/flap.
Same thing he (Kishan) communicated to their service center but they denied and said they will fix it on chargeable basis as customer has to report any issue within 48 hours after engineer visit.
Now, their own engineer confirmed that by having a look they could not identify from where it is broken then how customer will get to know. SO PATHETIC PANASONIC!!!
Now, who will be responsible for all this and why will customer has to pay for mistake done by Panasonic engineer.

May 15, 2017

Updated by lalitksharma88 Today 15th May 2017, I got a call again from another no. +[protected] at 20:42 and caller was representative himself as Deepak from Panasonic and I was explaining him the entire scenario but call got disconnected.
Then I tried calling on the same no. +[protected] and Savan or sawant picked the call, I asked him to transfer the call to Deepak as I was explaining the issue to him but he said no one called from here.
It’s been an hours I am sitting here and no one called, you are lying. They are saying liar to me.
Shame on you Panasonic team!!!
I AM COMPLETELY SHOCKED WHAT PANASONIC WANT TO DO HERE.
They are harassing the customer without providing any support or permanent solution to concern which I have raised.

I have the logs with and if you need I can shared as well. Such a big liar they are!!!

May 16, 2017

Updated by lalitksharma88 My service request – R[protected] has been cancelled stating that customer refused to pay service charge to fix the issue (as the plastic parts does not cover under warranty).
Is there anyone who can take against these crooks or these websites are just for wasting the time.
I am updating my case on daily basis even doing night shifts and it is very difficult to spare time for this frustrating part.

CAN YOU GUYS DO ANYTHING ON THIS!!!

If not atleast let me know so what I can approach to consumer court.